There is a question we rarely ask ourselves with complete honesty: What do you believe—and what habits does your belief produce? Most people can answer the first part easily. They can describe their beliefs, their values, their philosophies. They know what they stand for. They can explain the principles they claim guide their lives. But the second question is much harder. Because beliefs are easy to claim. Habits are harder to hide. And it is in our habits—especially the small, ordinary ones—that our true philosophy quietly reveals itself. A belief system means very little if it does not shape the smallest habits of everyday life. Not the grand gestures. Not the moments when others are watching. But the quiet decisions that happen in ordinary settings—shared spaces, everyday responsibilities, small interactions with the people around us. How we manage inconvenience. How we treat people who cannot benefit us. How we handle situations where restraint, fairness, or consideration...
12 Everyday Practices That Are Killing Businesses in Kenya (Other Than Tax and Non-Existent Disposable Income)
Never Answering Calls – You set up a business, print posters, open social media pages, and even get a website. But when potential customers call, your phone is either off or ringing endlessly. If you do pick up, it's with a grumpy "Nani?" as if we just disturbed your nap. Customers are not detectives; they will not chase you down. Pick up the phone! Social Media Pages and Websites That Are Never Updated – If your last Instagram post was in 2022 and your website still lists products you no longer sell, then why do you have them? Social media is free advertising. Update your pages, post about your products, and at the very least, put your business hours and correct contact information. Never Getting Back to Potential Customers or Investors – Kenyans love the phrase "Ntakupigia baadaye" (I'll call you later). That later never comes. If a customer asks for a quotation, give it promptly. If an investor shows interest, follow up. Business doesn’t wait for your ...