Don't sell people an incomplete map and then blame them for getting lost. I've been sitting with that thought for weeks because the more I look around, the more I realize that many of the frustrations we carry as a society are not simply about unemployment, corruption, inequality or even money. They are about the stories we tell one another. From the time we are children, we are handed maps for how life is supposed to work. Study hard and life will work out. Get a degree and you'll find a good job. Work hard and success will follow. Save consistently and you'll become financially secure. Find your passion and the money will come. Marry the right person and everything else will fall into place. Believe in yourself. Think positively. Stay disciplined. None of these statements is entirely false. But none of them is entirely true either. The problem is rarely what they say. The problem is what they leave unsaid. Because what is omitted from a story is often just as powerful...
Let’s be brutally honest— Kenya’s service industry is one of the most frustrating experiences a person can go through. Whether it’s salons, barbershops, spas, tailors, online shops, food vendors, or even the transport industry, the absolute lack of professionalism, courtesy, and basic knowledge is enough to make customers give up entirely. If you’ve been on the receiving end of "poor customer service," you’ll relate to at least one of these: 1. "I Just Work Here" – The Epidemic of Business Owners and Staff Who Know Nothing Ever walked into a shop and asked a question, only for the seller to stare at you like you just asked for nuclear launch codes? Fruit Vendors: You ask if the mangoes are organic, GMO, or where they were grown, and they just shrug or tell you " lakini ni tamu " (it’s just sweet). Waiters & Restaurant Staff: You ask, "Does this have dairy or gluten?" and they call the entire staff meeting to discuss it, only to return ...