I am always late for work. There. I've said it. And the frustrating thing is that my lateness isn't caused by traffic or some unpredictable morning disaster. Most of the time, it is entirely my own doing. I wake up and make my coffee. Then I get back into bed, which is right by the window, cross my feet, face the window and slowly sip my coffee. And when I say slowly, I mean slowly. I look at the trees. I watch the birds. I feel the morning sun on my skin. Sometimes I just sit there with my thoughts. I really love these mornings. I've also noticed something else. When I give myself enough time in the morning, my body usually does what it needs to do. A slow morning often leads to a bowel movement, which, as far as I'm concerned, is one of the must-haves of starting my day. And so I find myself wishing for more time. More time to sit. More time to drink my coffee. More time to maybe get outside and do some yoga or mat Pilates on the grass while the sun is stil...
Let’s be brutally honest— Kenya’s service industry is one of the most frustrating experiences a person can go through. Whether it’s salons, barbershops, spas, tailors, online shops, food vendors, or even the transport industry, the absolute lack of professionalism, courtesy, and basic knowledge is enough to make customers give up entirely. If you’ve been on the receiving end of "poor customer service," you’ll relate to at least one of these: 1. "I Just Work Here" – The Epidemic of Business Owners and Staff Who Know Nothing Ever walked into a shop and asked a question, only for the seller to stare at you like you just asked for nuclear launch codes? Fruit Vendors: You ask if the mangoes are organic, GMO, or where they were grown, and they just shrug or tell you " lakini ni tamu " (it’s just sweet). Waiters & Restaurant Staff: You ask, "Does this have dairy or gluten?" and they call the entire staff meeting to discuss it, only to return ...