Perhaps one of the most overlooked privileges is not wealth itself, but having enough margin in your life to respond to reality. Over the last few years, we have become fluent in the language of privilege, speaking easily about financial privilege, pretty privilege, racial privilege, passport privilege, educational privilege and social privilege, and in doing so we have become increasingly aware that people do not all start from the same place and that some doors open more easily for some than for others. Yet there is one form of privilege that seems to receive far less attention, and that is the privilege of being able to do something with the information you have, not simply knowing, but acting, because the truth is that information alone changes very little. We like to imagine that if people only knew better, they would do better, and entire industries are built around this assumption, from self-help books and documentaries to podcasts, awareness campaigns, public health initiative...
Let’s be brutally honest— Kenya’s service industry is one of the most frustrating experiences a person can go through. Whether it’s salons, barbershops, spas, tailors, online shops, food vendors, or even the transport industry, the absolute lack of professionalism, courtesy, and basic knowledge is enough to make customers give up entirely. If you’ve been on the receiving end of "poor customer service," you’ll relate to at least one of these: 1. "I Just Work Here" – The Epidemic of Business Owners and Staff Who Know Nothing Ever walked into a shop and asked a question, only for the seller to stare at you like you just asked for nuclear launch codes? Fruit Vendors: You ask if the mangoes are organic, GMO, or where they were grown, and they just shrug or tell you " lakini ni tamu " (it’s just sweet). Waiters & Restaurant Staff: You ask, "Does this have dairy or gluten?" and they call the entire staff meeting to discuss it, only to return ...